Frequently Asked Questions
If you can't log in, start by resetting your password using the "Forgot Password" option. For lost 2FA or device issues, please verify your identity via the official app recovery flow.
Crypto withdrawals may be delayed due to network congestion, internal risk assessments, or incomplete verifications. Monitor status under the "Withdrawals" tab or contact support if it's been over 24 hours.
Go to the "Accounts" tab in your Crypto.com app or dashboard. Select the relevant wallet, then tap “Transactions” to view your full history with downloadable reports.
“At Crypto.com, customer safety and trust are non-negotiable. Our support team is committed to delivering timely and effective help every step of the way.” — Kris Marszalek, CEO